Leedel Store Return Policy

Leedel Stores gives a grace of 7 days to return items that meet the requirements for return. Please contact is via any of our contact channels within seven days of delivery and we will ensure you get resolution

Return Instructions

STEP 1: Send a Complaint
Also include pictures of the product that was delivered to our email on the contact page. This report and picture will serve as an evidence.

STEP 2: Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3: Get Resolution
Once the item has been received by the seller, we will ensure you get a resolution (A replacement, exchange or refund)

What if I complain after the 7 days return timeframe has elapsed?

For poduct complaints outside 7 days in relation to defective items, you may:
* Visit our service centre to obtain warranty.
*
Please note: You will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). Konga will not replace or issue refund for items that fall into this category.

Items not eligible for Returns

Products that have been altered from their original or opened by an authorized personnel without permission.

Product with tampered or missing serial Universal Product Code numbers (UPC).

Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.

Products damaged due to misuse.

Products in beauty, health and personal care category.

Jewellery, innerwear, bed sheets, lingerie and socks.

Books and CDs