LEEDEL STORES CUSTOMER PROTECTION

Security
Leedel Stores utilizes a variety of security measures and monitoring tools to protect you, including proprietary technology solutions.

Transparency
Leedel Stores makes it easy to learn about items before you place an order.

Support
Leedel Stores has several teams working in in order to serve you better. They are ready to answer your questions, and resolve issues if they arise.

How we keep you safe

Buyer Safety Algorithms

Leedel Stores continuously updates proprietary software algorithms to automatically monitor data for patterns, and quickly detect potential risks and violations whenever they arise.

Community Reporting

We encourage our buyer community to report inappropriate or suspicious activity by sending an email to us by visiting our Contact page.

Trust & Safety Teams

In addition to our automated monitoring system, we have a number of teams focused on protecting the integrity of our marketplace by proactively investigating, sanctioning, and preventing various types of inappropriate behavior.

Instant Refund

When you pre-pay for your order on Konga, we will refund you instantly if your order does not arrive, or damaged. Be assured of our 100% Buyer Protection guarantee.

Neccesary things you may need to know.

1. Pre-pay to enjoy maximum protection.
Be assured of our 100% protection of you card. You are also likely to enjoy some benefits and bonuses from time to time when they are available.

2. Check your SMS & Email for messages about your order.
After you place your order, Leedel will send you an order confirmation by both SMS and email. Check for communications about your order.

3. For Pay On Delivery (POD), pay only after the items arrive.
Make sure that your money is ready if you must pay on delivery. Do not fail to report any misconduct or bad manners from any of our staff on the point of delivery.

4. Contact us within 7 days of delivery.
If you have issues with your order contact us within 7 days, to make resolution easy, Complaints made within 7 days of allows you to benefit from our return policy.

5. Rate and Review the order after delivery.
After your item is delivered, you can help other buyers stay safe and make the right choices by rating and reviewing your transaction